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Tenants

Why rent from GNR Property Management?

We pride ourselves on giving the best possible living experience, whether you are a student, 1st time renter or a housing choice voucher recipient. When you rent from GNR, you are more than just a tenant, we consider you a part of our family.

Submit a Maintenance Request

Please submit your maintenance request. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays.

Submit a Maintenance Request

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don’t have an account?

It’s easy! Just let us know you want to pay your rent online and we”ll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Log In

Benefits

Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Frequently Asked Questions

Q. How can I pay my rent?

A. You can pay online, come into our office or mail it in to our office

Q. Where do I send my rental payments?

A. please send all payments to: 829 N 29th Street Office, Philadelphia PA 19130

Q. How can I see rental payments I have made?

A. By logging into your tenant portal. Please call the office for more details on how to set this up.

Q. How do I put in a maintenance request?

A. You can send an email to maintenance@gnrpm.com, or By calling the office @ (267) 324-3197 or you can put a request on the tenant portal.

Q. How do I set up utility services in to my name?

A. For Electric – PECO 1-800-494-4000; Cable – 1-800-COMCAST; PGW/Gas – 215-235-1000. Follow the prompts to speak with customer service and let them know you need to set up services.

Q. What days are my trash and/or recycling day(s)?

A. Click the following link and type in your address: http://citymaps.phila.gov/portal/. Holiday Schedule: http://www.philadelphiastreets.com/san-residential-collection-schedules.aspx

Q. How do I obtain a copy of my lease?

A. You can call or email us for a copy of your lease.

Q. What do I do if I receive a violation from the city of Philadelphia?

A. If you feel the violation is in error, you have the option to request a hearing (instructions are usually on the back of the notice). If it is not an error, pay the violation immediately to avoid further penalties and or fees.

Q. How do I use or change my security alarm system/ codes?

A. Call ADT 1-800-ADT-ASAP or Artisan Security at 1-610-388-3355. If you have any problems, please give us a call at the office (267)324-3197.

Q. Who should I call in case of an emergency?

A. If it is maintenance related, please call 267-324-3197, if there is an emergency after hours you need to leave a message and a GNR representative will call you back immediately. If there is a fire or any other emergency that does not have to do with the upkeep of the house, call 911.

Q. What is the process if I need to break my lease?

A. If you want to break your lease, you are responsible for paying the rest of the balance of the lease.

Q. What happens when my lease expires?

A. Leave the apartment in the same condition you received it in and return your keys back to the office.

Q. What is the move-out procedure?

A. The property manager will walk through the property prior to you moving out and if there are no damages, past due rent or other charges remaining on your account then your security deposits will be returned to you.

Q. What is the move-in procedure?

Once all security deposits/1st month's rent is paid in full and you get keys, the property manager will walk through the apartment with you to note any damages. After that, you are free to move in!

Q. What is the process if you want to renew your lease?

A. Inform us of your decision ASAP and we send an updated lease for the next school term to you.